Service industry workers perceptions of barriers and facilitators for people with aphasia in their community

Worrall, Linda and Brown, Kyla and McGahan, Leslie and Alkhaledi, Maram and Seah, Denise and Howe, Tami (2006) Service industry workers perceptions of barriers and facilitators for people with aphasia in their community. [Clinical Aphasiology Paper]

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Abstract

The loss of language and the inability to communicate effectively as a result of aphasia often affects community participation. Within the World Health Organisation International Classification of Functioning, Disability and Health, disability is recognised as a dynamic interaction between the individual’s health condition such as aphasia and his or her personal and environmental factors. There has been little research identifying the environmental facilitators and barriers to participation for people with aphasia in the community, and little research focusing on the perspective of service industry workers (e.g. retailers, restaurant and café workers, bank employees, travel agents, pharmacy assistants). This study aimed to identify barriers and facilitators to community participation for adults with aphasia from the perspective of service industry workers.

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